Thank you for shopping with ISTRI. Before initiating the exchange please note that we take immense pride in offering you high-quality, made-to-order clothing. Each piece is handcrafted specially for you once the order is confirmed. After garment is made it goes through 2 layers of quality & sanity checks before shipping to customer.

• Return/Exchange request period 72 hours from date of receiving the goods.
• We only offer Refund/Exchange incase of damaged, defective or Incorrect order delivered.
• If you receive a damaged item or incorrect product, please contact our customer Support within 72 hours of receiving your order with relevant photos.
• Products should not be returned incomplete, damaged, worn, or soiled. All the tags & labels should be intact.
• Returns/Exchanges will not be applicable on custom/Bespoke orders.
• We offer one time exchange for different size as applicable. This exchange is applicable on fresh merchandise only.
• SALE products are final sales and are not eligible for return/exchange.
• We reserve the right to refuse the returns of any products.

• Reach out to support@istristory.com or Whatsapp: +91 9599794770 with Order No. & relevant photos. Please mention "Return" or "Exchange" in the subject for our ease & quicker response.
• Once the request of return/exchange is accepted we will guide you through the process of returning the item.
• For exchange a nominal fee of Rs 100 will be charged.
• With the courier partners involved it takes 10-15 days to complete the cycle of returns.

• If you wish to cancel your order, please write to us at support@istristory.com within 12 hours of placing the order. Do mention ‘CANCELLATION’ in the subject and details of your booking order with product name in the mail.